Get expert DER guidance in under 60 seconds, 24/7/365. Prevent costly mistakes during critical events.
Contact our testing specialists to learn how we can support your drug and alcohol testing program.
99.9% Uptime
24/7 Support
FMCSA Certified
Drug & Alcohol Testing
24/7 Emergency Response & DER Support
Small fleets can't afford 24/7 compliance staff. Get expert DER guidance in under 60 seconds, 365 days a year—prevent costly mistakes during critical events.
Accidents and reasonable suspicion events occur at 2 AM on Sundays—not Monday at 9 AM. Making the wrong decision under pressure destroys insurance claims, triggers federal violations, and creates six-figure liability. Small carriers rarely have compliance expertise available 24/7, leaving supervisors guessing during critical moments.
DSC provides around-the-clock emergency response with live compliance experts who answer in under 60 seconds: immediate determination if testing is required, real-time guidance on documentation requirements, nationwide collector dispatch within 2 hours, DER services when you don't have one, complete incident logging for insurance and audit defense, and decision timeline documentation proving "as soon as practicable" compliance. We've handled 1,500+ emergency calls with average 47-second answer time. When an accident happens at 2 AM in rural Wyoming, you need immediate expert guidance—not voicemail. Small carriers rarely have 24/7 compliance expertise on staff. With DSC, you do.
Key Features
Dedicated Emergency Hotline
Live compliance experts answer calls in under 60 seconds to make DOT-compliant decisions anytime.
DER-as-a-Service
DSC serves as your DER when staff is unavailable, ensuring confidential result handling and decisive action.
Incident Documentation Suite
Real-time logging of calls, decisions, and testing attempts for airtight insurance and regulatory defense.
Compliance Requirements
Compliance Requirement
DOT regulations require immediate action following accidents and reasonable suspicion observations. Post-accident testing must occur within strict timelines (8 hours for alcohol, 32 hours for drugs). Reasonable suspicion testing must occur "as soon as practicable." Employers must have a Designated Employer Representative (DER) available to make testing decisions and receive confidential results.
How Diversified Helps
- 24/7 dedicated emergency hotline (365 days/year)
- 3,000+ collection locations plus mobile dispatch within 2 hours
- DER guidance and compliance decision-making
- Real-time documentation of decision timelines
- Testing attempt logs for audit and insurance defense
- Incident report preparation and record retention
Frequently Asked Questions
A DER is the person authorized to receive confidential drug and alcohol test results and make employment decisions based on those results. Every employer must have a DER. If you don't have one, DSC can serve in this capacity.
DSC maintains relationships with collectors nationwide and can typically dispatch within 2 hours, 24/7/365. In remote areas, timing may vary, but we document all dispatch attempts to demonstrate compliance with "as soon as practicable" requirements.
If testing cannot be completed within DOT timelines, you must document the specific reasons why. DSC creates detailed documentation of all dispatch attempts, collector availability, and any obstacles encountered, which is critical for audit and legal defense.
Related Services
Drug & Alcohol Testing
Consortium & Random Testing
FMCSA requires 50% drug and 10% alcohol testing annually. Our consortium eliminates the administrative burden of random testing—automated selections, documentation, and compliance certificates keep you compliant year-round.
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Pre-Employment Drug Testing
Federal law prohibits dispatch without a verified negative pre-employment test. Access 3,000+ collection locations nationwide with MRO-verified results typically returned in 24-72 hours.
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Drug & Alcohol Testing
Post-Accident Testing
Missing post-accident testing can compromise insurance claims and trigger federal violations. 24/7 collector dispatch helps you meet the 8-hour alcohol and 32-hour drug testing deadlines.
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